HELP & POLICIES · FAQ
Frequently asked questions.
Quick answers about ordering, shipping, COAs and refunds. Can't find yours? Message us from the Contact page.
01
Orders & Shipping
Where do orders ship from?
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Orders are packed and shipped by our team from within the U.S.
How do I track my order?
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When your order ships, we email you the tracking link. Can't find it? Check your spam folder, then message us with your order #.
COAs & Testing
02
Are your products third-party tested?
Yes. Every batch is tested by an independent lab, Freedom Diagnostics.
Where can I find a COA?
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Every Certificate of Analysis is on our Docs page, and the QR code in your box opens the one for your product.
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03
Can I return an order?
We don't accept returns to any address. If your order arrives damaged or wrong, or an item is missing, message us within 24 hours of delivery with your order # and a photo. If it qualifies, we refund you, and you don't need to send anything back.
How long do refunds take?
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Approved refunds go back to your original payment method. They usually show up within 5 to 10 business days, depending on your bank.
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Refunds
04
Products & Purchasing
Who can buy from PeakPeptideCo?
You must be 21 or older. All products are sold for laboratory research use only. They are not for human or veterinary use.
Do you give usage or dosing guidance?
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No. We provide product specs and COAs only, and we don't give any use, mixing or dosing instructions.
Do you offer bulk or wholesale pricing?
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Yes. Pick the Wholesale / bulk tab on our Contact page, tell us which compounds and quantities you need, and we'll reply with options.
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Still have a question?
A real person on our team will reply, usually within one business day.
