HELP & POLICIES · REFUNDS
Returns & Refunds.
We don't take returns. If something's wrong with your order, we make it right with a refund, and you never have to mail anything back.
01 · HOW TO REQUEST
Three steps to a refund.
Message us within 24 hours
01
Use the Damaged or wrong order tab on our Contact page, within 24 hours of delivery.
02 · ELIGIBILITY
Does my order qualify?
✓
Qualifies for a refund
✓ Your order arrived damaged (a cracked vial, a broken seal, or a crushed package).
✓ You received the wrong compound or the wrong vial size.
✓ An item from your order is missing.
✓ Your package was lost in transit and the carrier confirms it.
!
03 · NO RETURNS BY MAIL
No need to send anything back.
We don't accept returns to any address. If your refund is approved, please dispose of the product safely and in line with your local regulations. Don't mail it to us.
02
Send your order # and a photo
Include your order # and a clear photo of the issue: the vial, its label, and the packaging.
✕
Doesn't qualify
✕ Change of mind, or an order you no longer need.
✕ Vials that have been opened or tampered with after delivery.
✕ Packages delayed or lost because of an incorrect shipping address entered at checkout.
We review and reply
03
We'll review it and reply, usually within one business day.
04 · HOW REFUNDS ARE PAID
5–10
business days
Approved refunds go back to your original payment method. Timing depends on your bank.
Questions about a refund?
Message us with your order # and we'll sort it out.
